SUPPORT

Quality

At Red Barn, we have an unending commitment to quality. We only use industry-standard hardware and components that have proven reliability.

Accountability

Our 3-year “no questions asked” warranty means that you won’t have to deal with traditional tech support that keeps you on hold — we offer personal support, whether collaborating with other experts or guiding novices.

Care

Collaboration with our clients doesn’t end at delivery — we provide technical support, warranty service, and repairs to meet the specific needs of high performance computing consumers.

Customer Service and Returns

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Contact Customer Service

Phone: 607-772-1888
Toll Free: 800-796-8809

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM EST

Tech Support can be reached by email at help@redbarnhpc.com or submit a support ticket below.

Tech Support

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More Info

Warranty Claims can be made by calling our customer service department or completing this Return Material Authorizationtion Form.

3-Year HPC Warranty

Covers any hardware failures within 3 years
Free 2-way shipping
Cross-ship components within 48 hours of failure
Free spares provided for larger installations to virtually eliminate downtime and the need for expensive support/service upgrades