Quality
At Red Barn, we have an unending commitment to quality. We only use industry-standard hardware and components that have proven reliability.
Accountability
Our 3-year “no questions asked” warranty means that you won’t have to deal with traditional tech support that keeps you on hold — we offer personal support, whether collaborating with other experts or guiding novices.
Care
Collaboration with our clients doesn’t end at delivery — we provide technical support, warranty service, and repairs to meet the specific needs of high performance computing consumers.
Customer Service and Returns
Contact Customer Service
Phone: 607-772-1888
Toll Free: 800-796-8809
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM EST
Tech Support can be reached by email at help@redbarnhpc.com or submit a support ticket below.
Tech Support
More Info
Warranty Claims can be made by calling our customer service department or completing this Return Material Authorizationtion Form.
3-Year HPC Warranty
- Covers any hardware failures within 3 years
- Free 2-way shipping
- Cross-ship components within 48 hours of failure
- Free spares provided for larger installations to virtually eliminate downtime and the need for expensive support/service upgrades