Customer Service and Returns

Contact Customer Service

Phone: 607-772-1888
Toll Free: 800-796-8809

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM EST

Tech Support can be reached by email at  or submit a support ticket below.

Tech Support

More Info

Warranty Claims can be made by calling our customer service department or completing this Return Material Authorization Form.

3-Year HPC Warranty

  • Covers any hardware failures within 3 years
  • Free 2-way shipping
  • Cross-ship components within 48 hours of failure
  • Free spares provided for larger installations to virtually eliminate downtime and the need for expensive support/service upgrades